Terms & Conditions

The Haka Shop is a New Zealand owned and operated business. The following terms and conditions policy follow the requirements of the New Zealand Consumer Guarantees Act 1993. All orders and transactions are covered by New Zealand Law. All prices listed on this website are in NZ dollars and include GST.

Cancellation Policy

If visitor/agent cancels their booking(s) the following cancellation fees apply.

Cancellation Fees

More than 10 days before the first date service/s will be used and within 48 hours of making the booking - 0%

More than 10 days before the first date service/s will be used and more than 48 hours after making the booking - 25%

Between 3 and 10 days before the first date service/s will be used - 50%

Between 1 and 2 days before the first date service/s will be used - 100%

On or after the first date service/s will be used - 100%

These fees are not negotiable.

Notes:

  • Applies to all booked services

  • Cancellation fees are based on the earliest start date

  • If a booking has been transferred to a later date and is then canceled, cancellation fees will apply as of the date of the original booking. If a booking has been transferred to an earlier date and is then canceled, cancellation fees will apply as of the new booking date.

  • Booking and alteration fees are not refundable.

  • Booking refunds will only be made to the person/agent who made the original booking

  • Refunds will be made back to the payment type used to pay for the booking

Payment Gateway

All payments via the website are processed securely using Stripe payments.

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.

The Information We Collect

This Privacy Policy applies to all information collected or submitted on our website. On some pages, you may be able to book services, order products, make requests, and register to receive email updates. The types of personal information collected on these pages include:

Name
E-mail address
Phone number
Address


How We Use Information

We use the information you provide about yourself for things such as entering an online contest, booking a service, placing an order and signing up for email updates. We do not share this information with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.

We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to provide order status and order tracking information and to respond to queries.

You may be able to register with our website if you would like to receive updates on news , events, or new products or services.

We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.

If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes.

We will never sell your personal information to any other company.

In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.

Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.